Refund policy

Products can only be returned if faulty, or not made to the specification given. In order to receive a refund, your purchase must be returned in original packaging and with all manuals and accessories (other agreed returns must also be in as-new condition).

If the products are considered faulty by Ply Lining or the manufacturer we will at our discretion either rectify the problem or offer a full refund and you will incur no return postage costs. If the returned goods are found not to be faulty a fee for carriage will be charged for re-delivery and the goods will be returned to you with no credit being made to your account or refund given. If Ply Lining accept the return of non-faulty goods a restocking charge of £10.00 or 20 percent of order whichever is the greater will apply. Customers will be responsible for the carriage/delivery cost of all returns.

Please allow 14 days from date of return for refunds to be processed and credited to your account.

Your rights (if applicable) to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm